Ficep (UK) Services

Ficep appreciates that when a customer places an order with the company it is not just the machine the customer is investing in. Since Ficep (UK) Ltd has been established it has positioned itself as a 'one-stop-shop' for the steel construction industry. As well as advising on the most appropriate piece of equipment Ficep also prides itself on its delivery and installation programmes, training of personnel and a high level of product and after-sales support.

In addition to the standard warranty which comes with any new piece of machinery Ficep also offers a range of service contracts. The basic elements of each contract include the servicing of machines, restoration of factory settings, reduction in the cost of genuine Ficep spare parts and full service history for the machine. Not only do such contracts provide the customer with peace of mind but they also have the option of deciding exactly what level of service they require, allowing the servicing costs to be accurately budgeted in advance.

Ficep UK Ltd also provide a programme of continuous training regardless of experience. Service engineers offer breakdown cover throughout the UK. The immediate response to customers and advanced diagnostic capabilities (which have been standard for many years) ensure total support backed by a wide range of spare parts held in Ficep's office in Leeds. Basic spare parts are carried by the engineers at all times to ensure machine down-time is kept to a minimum. Tooling is always available for "off-the-shelf" despatch.

Bob King, Ficep's head of service comments:

"Ficep places great emphasis on customer satisfaction. The exclusive standard of our machinery in a highly demanding and competetive industry is equalled by the quality of after-sales and service we provide. Customers can be assured that when they contact the Leeds office they will receive the level of service they demand."