Ficep increases customer support focus with new service engineer appointment.

Ficep increases customer support focus with new service engineer appointment.

Already offering the highest ratio of service engineers to installations in the steel processing industry, we have now appointed a dedicated service engineer to cover Scotland, making it even easier for our team to be on site for customers should they need us. 

The arrival of our new engineer, Andrew, takes the total number of service engineers in the business to nine, with coverage across the whole of the UK. 

UK Service Manager Richard Clark says, “Our CNC machinery sits at the heart of the production line for many of our customers, and any downtime would cause the entire manufacturing operation to suffer almost immediately. As such, we are continually looking at ways of enhancing the support we offer. 

"Our field team has extensive CNC experience and is highly trained on Ficep equipment. We aim to reduce the time engineers spend in the car and increase the amount of time they can spend on site. Adding to our network of service engineers is helping us achieve this and means that our customers in Scotland can now have an experienced engineer on site even more quickly, if needed.”  

Our focus on after care and customer support aims to meet a range of business needs and we offer flexible support packages, all designed with our customers in mind: 

Experienced technical support: Our Hotline support engineers, backed by our growing team of field engineers, can diagnose issues without delay via an internet connection direct to your Ficep CNC line.

Service contracts: We offer numerous options within our 12-month service packages. Our standard package includes an annual machine service, a guaranteed 48-hour response time, two callout days during the year, and discounts on spares, whilst our premier package includes two services each year, priority response, and service call-out. Our service contract customers go straight to the front of the queue when they need us, making the service contract a popular choice for many Ficep customers. 

Bespoke support, tailored to your business: Our custom service enables you to plan a schedule for CNC machine maintenance and service that is tailored to your business and manufacturing processes. From pre-booked call-out days to quarterly servicing, we can help you build a support package based on your unique needs, giving you peace of mind that we are looking after your investment, help is always at hand should you need it.

Find out more about our service packages and comprehensive aftersales support at